- Résumé d'un article par Claude Lussier, directeur des communications chez RBC Banque Royale, Direction du Québec.
L'idée maîtresse est que, pour offrir un bon service, l'entreprise doit penser comme un client. Le client gagne en satisfaction, l'entreprise en fidélité, consommation de ses services et recommandations à des clients potentiels.
Lors de l'évaluation de la qualité du service offert...
Les pièges à éviter:
1. Compliquer les choses. Se concentrer sur ce qui importe vraiment pour le client.
2. Mauvaise manipulation des résultats teintant ainsi la réalité.
3. Se laisser démoraliser par le nombre de lacunes soulevées.
4. Laisser porter tout le poids de la "qualité" à une seule personne dans l'entreprise. On ne le dira jamais assez: la qualité est l'affaire de tous.
Bonnes pratiques:
1. Faire confiance aux résultats, quels qu'ils soient.
2. Établir des objectifs réalistes.
3. Faire participer tous les départements de l'entreprise.
4. Bien communiquer ses intentions.
5. Fêter les améliorations.
Sunday, May 29
Saturday, April 30
QA: Do You Feel Handcuffed?
As a quality assurance analyst, I often feel handcuffed with the result of my findings and for multiple other reasons.
Time Constraint
What is the scope of my testing? I am often given low amount of hours to complete my testing for an iteration. Most often then not, a huge caveat prevent me from continuing testing. I have to wait for the fix from the dev team before resuming testing.
Scope
I rarely worked with complete specs, business rules. Even though QA processes put emphasis on participation in every stage of development cycle, I am briefed here at the end of the funnel when the project team has eaten all its available time and client is waiting!
Improving the process
I have had the chance to work with a mandate of improving development cycle process, particularly the testing process. I had 'carte blanche' and the director of development felt happy with my ideas. The bottleneck was to sell these ideas to the developers which were acting as the testers whenever testing was needed.
After a few years, thinking, as developers do, that anyone can be a tester, I realized Quality Assurance Analyst was a job of its own, and requires a specific mentality, great communication skills, capacity of resilience, diligence, above average organization skills, and many other attributes.
Software/Web QA Analyst in general is just starting to get recognition. The key is to keep focus and continue imagine better software and processes.
Time Constraint
What is the scope of my testing? I am often given low amount of hours to complete my testing for an iteration. Most often then not, a huge caveat prevent me from continuing testing. I have to wait for the fix from the dev team before resuming testing.
Scope
I rarely worked with complete specs, business rules. Even though QA processes put emphasis on participation in every stage of development cycle, I am briefed here at the end of the funnel when the project team has eaten all its available time and client is waiting!
Improving the process
I have had the chance to work with a mandate of improving development cycle process, particularly the testing process. I had 'carte blanche' and the director of development felt happy with my ideas. The bottleneck was to sell these ideas to the developers which were acting as the testers whenever testing was needed.
After a few years, thinking, as developers do, that anyone can be a tester, I realized Quality Assurance Analyst was a job of its own, and requires a specific mentality, great communication skills, capacity of resilience, diligence, above average organization skills, and many other attributes.
Software/Web QA Analyst in general is just starting to get recognition. The key is to keep focus and continue imagine better software and processes.
Friday, April 22
Sunday, April 17
Logiciel de capture d'écran de type canif-suisse? Voila!
Depuis longtemps, rien n'a réussi à détourner mon regard d'irFanview en terme de logiciel capture d'écran tout-usage. Malheureusement, cet outil n'est disponible que sur Ouinndoze. J'ai pourtant cherché longtemps, en vain, d'un petit logiciel tout-usage me permettant des choses simples:
- Capture d'écran en mode sélection
- Recadrage
- Annotation (texte, encadrer, encercler, ...)
- Copier-coller par la suite
J'ai finalement trouvé Gobal Delight Voila
Wednesday, April 13
Tester un formulaire web
Je suis tombé sur un document court mais expliquant bien les enjeux impliqués dans la phase de test d'un formulaire web.
http://www.ukoln.ac.uk/qa-focus/documents/briefings/briefing-14/html/
Ça tombe bien, je suis justement dans des tests de formulaires pour un concours web/mobile.
http://www.ukoln.ac.uk/qa-focus/documents/briefings/briefing-14/html/
Ça tombe bien, je suis justement dans des tests de formulaires pour un concours web/mobile.
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